Streamlined Service Request Management: Creatio CRM Integration and Efficient Dealer Portal Solution

Customer Background

Kawasaki is a well-known Japanese automobile company with stakes across the world. It was the first foreign vehicle manufacturer to open a manufacturing plant in America. Several far-sighted Kawasaki executives germinated the idea way back in 1974, and it was simple to enhance internal communications among stakeholders.

Industry

Manufacturing

The Challenges

Kawasaki contacted the Sigma Solve team to create a system that could be used internally to deliver the best service to their customers. Kawasaki wanted regular scheduling of the activities in the online software.

  • Manage customer requests easily and efficiently to track the daily influx of tickets.
  • Users constituted dealers, suppliers, and end-users, with the admin’s responsibility.
  • Adding notes/comments to account for documentation from the user’s side.

The Solution

With a brand-approved look and feel, the ordering process is smooth and fully functional to take in multiple products. There is an ability to make custom products and reduce spam and bot users.

  • Cisco integration to provide call service directly from Creatio.
  • Admin users manage service desk tickets.
  • Quick and fast resolutions to customers’ problems and dealers’ issues raised.

Client Testimonial

quote
Fantastic communication. I will work with Sigma Solve again on my next enterprise project.

William B.

Dentints
Sigma Solve offers professional, enterprise solutions and prompt service. Lines of communication are always open and the project managers are available by phone, Skype, or email.

James J.

Sigma Solve Inc. has been the go-to company for our IT consulting projects. They have consistently delivered enterprise software solutions exceeding our clients' expectations while working within tight schedules and budgets. I highly recommend them.

Jeff Hillier

Sigma Solve has been a pleasure to work with over the years. They do everything from website design to SEO for us. Very easy to work with and a very good value.

Dave Ridgely

Affordable, projects completed on time as promised, always! Friendly, excellent communication. They have the best Project Manager and technology strategist. I have been working with SigmaSolve on many projects and for many years, and they never fail me. I will continue to work with them.

Andy Narendra

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Sigma Solve is a very excellent company for web design and app development. They provide a wide range of IT services and solutions by their strategy, consultation, technology, and operations. It's a nice and productive workplace.

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Very skilled, easy to work with, and Sigma Solve has a technical business that is available around the clock 24/7. They have a superior response time and provide good solutions for technical challenges. I highly recommend Sigma Solve for website and application development.

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We have been working with Sigma Solve for almost four years and they have been a fantastic partner. They are very intelligent, creative, efficient, and they always deliver on time and within budget. I would highly recommend them.

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Job well done. Sigma Solve is easy to work with and services were completed very quickly. We will use them again.

J McMasters

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Kirsten Lambert

The City of Tacoma awarded Sigma Solve a few of the Shopping Websites redesign projects. Their team worked with our team throughout all of the phases of the project, which included design, creation, testing, and implementation. Thank you, Sigma Solve.

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Paul Norbury

Sigma Solve has been very cooperative, very timely, and very professional while building my site AND with much-needed updates and changes since the site went live. I HIGHLY RECOMMEND you contact Sigma Solve!

Larry Hillis

Sigma Sovle did an excellent job!

John Mwesigwa

Our e-commerce provider suggested we switch to a responsive design so our site. With this new customization now on our site, this was easier said than done, unless you're Biren Zaverchand with Sigma Solve. Absolute 1000% satisfaction.

Robert Willingham

I would like to recommend Biren Zaverchand at Sigma Solve. I found him to be very skilled in his coding work particularly in making customizations on our Volusion website. I was very pleased to find him as it had been difficult to obtain anyone able to do this customization.

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Ed Butera