Ongoing website and application(s) maintenance ensures that your products are responsive, stable, and secure. Sigma Solve can help you avoid normal or peak event down time with regular proactive maintenance and consulting.

Customer satisfaction is the leading indicator used to measure customer loyalty, reduce churn and increase revenue; it is also a key point of differentiation that helps you attract new customers.

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Expert Service by a Company Dedicated to Your Success.

Support & maintenance services include

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Updates to your website or applications
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Finding and fixing broken links
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Regular updates and backups
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Monitoring the performance of online resources and applications
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iOS and Android application troubleshooting and development
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Resolution of bugs or coding errors
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.NET and nopCommerce – expertise and support
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Version upgrades for PHP, My SQL, WordPress etc.
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A complete portfolio of security services

Sigma Solve takes ownership of technology-driven support projects to help create exceptional, cost-effective solutions for your company. We consider all our customers long term business partners and are committed to helping them consistently excel in their respective domains.

Support and Maintenance Packages

  • Diamond

    Unlimited support tickets

    Dedicated resources for a complete month (22 working days) focusing on support and maintenance activity of content or applications

    Weekly customer call for status updates and Q & A

    Video call and email support based on priority and severity of your issues

    Monthly report on task progress and resolution

    Immediate, time-zone based response

    Technical consultation and suggestions

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  • Gold

    All items which are part of Silver Support plus…

    Up to 40 hours for dedicated development and issue resolution

    Weekly call for discussion

    Video call and email support based on the priority and severity of your issues

    Monthly report of previous month within the first week of each month

    Response time within 4 hours

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  • Silver

    Up to 8 open support tickets

    Bug fixes and troubleshooting services

    Software updates and security patches, as required

    Monthly health check call

    Weekly email with status updates

    Server Maintenance Support

    QA for every new update

    Turnaround time 3 Business Days (resolution time could vary based on the complexity of the issue)

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  • Bronze

    Up to 4 open support tickets

    Bug fixes and troubleshooting services

    Software updates and security patches, as required

    Access to Zoho Ticketing System

    Minor Content Revision

    A Turnaround time of 4 Business Days (resolution time could vary based on the complexity of the issue)

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Sigma Solve Can Help!

Global events continue to increase the percentages of online purchases, which in turn dramatically increasing the demands on your sales and support service capabilities. We measure our success through your ability to grow your business and satisfy the needs of your customers. Our support and maintenance packages include a variety of offerings delivered by a team of technology experts committed to helping you reach and exceed your business objectives. Let Sigma Solve optimize and safeguard your system so you can focus on meeting the needs of your customers.

We can also provide tailored website maintenance and support packages matching your exact business requirements.

Get in touch with us to know more.