Ongoing website and application(s) maintenance ensures that your products are responsive, stable, and secure. Sigma Solve can help you avoid normal or peak event down time with regular proactive maintenance and consulting.
Customer satisfaction is the leading indicator used to measure customer loyalty, reduce churn and increase revenue; it is also a key point of differentiation that helps you attract new customers.
Expert Service by a Company Dedicated to Your Success.
Support & maintenance services include
Updates to your website or applications
Finding and fixing broken links
Regular updates and backups
Monitoring the performance of online resources and applications
iOS and Android application troubleshooting and development
Resolution of bugs or coding errors
.NET and nopCommerce – expertise and support
Version upgrades for PHP, My SQL, WordPress etc.
A complete portfolio of security services
Sigma Solve takes ownership of technology-driven support projects to help create exceptional, cost-effective solutions for your company. We consider all our customers long term business partners and are committed to helping them consistently excel in their respective domains.
Support and Maintenance Packages
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Diamond
Unlimited support tickets
Dedicated resources for a complete month (22 working days) focusing on support and maintenance activity of content or applications
Weekly customer call for status updates and Q & A
Video call and email support based on priority and severity of your issues
Monthly report on task progress and resolution
Immediate, time-zone based response
Technical consultation and suggestions
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Gold
All items which are part of Silver Support plus…
Up to 40 hours for dedicated development and issue resolution
Weekly call for discussion
Video call and email support based on the priority and severity of your issues
Monthly report of previous month within the first week of each month
Response time within 4 hours
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Silver
Up to 8 open support tickets
Bug fixes and troubleshooting services
Software updates and security patches, as required
Monthly health check call
Weekly email with status updates
Server Maintenance Support
QA for every new update
Turnaround time 3 Business Days (resolution time could vary based on the complexity of the issue)
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Bronze
Up to 4 open support tickets
Bug fixes and troubleshooting services
Software updates and security patches, as required
Access to Zoho Ticketing System
Minor Content Revision
A Turnaround time of 4 Business Days (resolution time could vary based on the complexity of the issue)
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Sigma Solve Can Help!
Global events continue to increase the percentages of online purchases, which in turn dramatically increasing the demands on your sales and support service capabilities. We measure our success through your ability to grow your business and satisfy the needs of your customers. Our support and maintenance packages include a variety of offerings delivered by a team of technology experts committed to helping you reach and exceed your business objectives. Let Sigma Solve optimize and safeguard your system so you can focus on meeting the needs of your customers.