Kawasaki Motors Corp

Kawasaki was the first foreign vehicle manufacturer to open a manufacturing plant in America. Several far-sighted Kawasaki executives germinated the idea way back in 1974, and it was simple.

KAWASAKI

Technology Used

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SQL Server
Microsoft VB.Net
cisco logo
About Kawasaki Motors Corp

About Kawasaki Motors Corp

Kawasaki was the first foreign vehicle manufacturer to open a manufacturing plant in America. Several far-sighted Kawasaki executives germinated the idea way back in 1974, and it was simple.

Challenges

Kawasaki – A leading motorcycle brand sought a solution to manage customer requests easily and efficiently to track the daily influx of tickets (raised by users who faced issues). Users constituted dealers, suppliers, and end customers and the admin was responsible for processing requests and updating case statuses, accordingly.

The client wanted to implement a feature for adding notes/comments to account for any documentation required from the customer/dealer’s side.

Kawasaki contacted the Sigma Solve team for creating a system that could be used internally to deliver the best service to their customers. Kawasaki wanted regular scheduling of the activities into the online software.

Sigma Solve Approach

We implemented the Creatio CRM service module to manage the service requests made by the customers in a timely manner. Our team integrated the Creatio CRM system with Cisco.

Our team provided a system to manage the dealers, suppliers, and customers. As part of our solution, a customer can raise a request with the issue, supplier/dealer can check the warranty on the system as the information of all the customers is available under one single platform. We developed a dealer portal for warranty management to help the company deliver better customer service to the customers.

The system also manages the lifecycle of the incidents reported by the customers in the CRM. As the calls are integrated into the CISCO system, the call center representatives make calls to the dealers guiding them to help the customers resolve issues. The dealers can also call the customer care team to solve the tickets.

Kawasaki Result

Results

Website Glimpse

Kawasaki
Kawasaki
Kawasaki Compare
Kawasaki Bike

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