Autonomous Supply Chain AI

The Agentic
Logistics layer

Orchestrate fragmented data, automate repetitive workflows, and unlock real-time intelligence across your entire freight ecosystem.

Book Demo View Solutions
38%
Ops Efficiency
24/7
Autonomous Coverage
0.2s
Latency Response
System Online
Live Fleet Insights
14:05:22
#LD-9021
LAX → JFK
Swift Trans
Booked
#LD-8843
CHI → ATL
Apex Freight
Negotiating
#LD-7721
SEA → PHX
Blue Star
In Transit
138
Active Loads
3.2%
Exceptions
98.4
Sentiment
AI Agent: Document processed for LD-9021
Agent 01
📄

Document AI

OCR to Structured Data in Seconds

Ingests unstructured logistics documents — PDFs, scanned images, photos, and forms — and extracts structured data using OCR, NLP, and layout-aware models. Understands document context and validates extracted data against expected schemas, flagging anomalies before they create downstream billing or compliance problems.
Core capabilities
  • Multi-format ingestion: PDF, image, scanned form, photo
  • Intelligent field extraction with confidence scoring
  • Cross-document validation against load and rate records
  • Automated classification and routing by document type
  • Signature, stamp, and condition notation verification
Logistics applications
01 Bill of Lading Processing
Reads uploaded BOLs, extracts vehicle condition notations, signatures, and key fields, then validates completeness against the load record before payment is released. No manual review required on clean documents.
02 Proof of Delivery Verification
Confirms POD completeness within seconds of upload. Flags missing fields, absent signatures, or damage discrepancies before they trigger billing disputes or delay invoice generation.
03 Carrier Invoice Matching
Cross-validates carrier invoices against agreed rates, detention records, and confirmed delivery data. Auto-approves clean matches; flags discrepancies for human review before any payment is queued.
04 Condition Photo Analysis
Reviews carrier-uploaded vehicle or cargo condition photos for pre- and post-transit anomalies. Triggers claim-prevention documentation automatically when damage indicators are detected.
📄 AUTO-INVOICE GENERATED
✓ Clean
Load Ref#SS-9921
BOL StatusClean
Time to Invoice1m 45s
CarrierSwift Trans
Total Amount$2,450.00
CARRIER INTEL: SWIFT TRANS
94/100
On-Time Delivery98%
Lane Familiarity85%
Price Deviation92%
Safety Rating96%
Agent 02
⚡

Lead Ingestion

Zero-Latency Quote Handling

Monitors and processes all inbound shipper communications — emails, web enquiries, portal submissions, and chat messages — to identify, classify, and act on new leads and general enquiries in real time. Extracts intent, urgency, and shipment data from unstructured text, and routes each contact to the right workflow without manual triage.
Core capabilities
  • Real-time email, web form, and portal monitoring
  • Intent classification: new lead, quote request, status enquiry, complaint
  • Urgency and priority scoring from message signals
  • Structured data extraction from free-text communications
  • Automated routing to sales, ops, or customer service workflows
  • Personalised acknowledgement response generation
Logistics applications
01 New Shipper Lead Capture
Detects and classifies inbound emails and web forms as new business enquiries. Extracts shipment intent, origin, destination, and vehicle type where present, and routes qualified leads to the sales team with a pre-populated summary.
02 Quote Request Processing
Identifies quote requests from shipper communications, extracts all available shipment details, and initiates the quoting workflow automatically — with a targeted follow-up to fill any missing fields before a rep picks it up.
03 General Shipper Inquiry Handling
Classifies and responds to common shipper questions — service coverage, transit times, pricing tiers, equipment types — with accurate, consistent answers drawn from your service catalogue, without dispatcher involvement.
04 Shipment Status Enquiries
Identifies inbound status requests from shippers, retrieves the relevant load information, and sends an accurate, real-time update automatically — reducing inbound call volume and freeing ops from routine check-call handling.
05 Complaint & Escalation Detection
Detects complaint signals and escalation language in shipper communications. Flags these immediately with a priority tag and routes them to the right team member with full message context attached.
LEAD INTAKE — LIVE STREAM
Processing 14 inbound signals
📧
Email — Mike Transport LLC
Detected: quote request · CHI→ATL · 4 vehicles
Routed → Sales
🌐
Web Form — Apex Shippers
Detected: status enquiry · Load #SS-9920
Auto-replied
⚠️
Email — RapidLoad Co.
Detected: complaint · late delivery · escalation language
Escalated
📧
Portal — Northern Auto Group
Detected: new lead · DFW→MIA · 12 vehicles · high value
Routed → Sales
Agent 03
⚖️
Business Rules & Compliance Agent
Validate, decide, act — at machine speed.
Applies configurable business rule engines to incoming load data, carrier records, and operational events — classifying situations and triggering the correct downstream action consistently and at scale. Every decision is logged with its reasoning, creating a full audit trail that manual triage cannot provide.
Core capabilities
  • Rule-based decision trees with configurable priority weighting
  • Multi-condition trigger evaluation across live data streams
  • Confidence-gated escalation when rules do not clearly apply
  • Immutable audit trail for every automated decision
  • Real-time rule updates without workflow downtime
Logistics applications
01 Load Eligibility Screening
Validates every incoming load request against service rules — equipment type, lane coverage, capacity constraints, and service level requirements — before it enters the dispatch queue. Invalid or out-of-scope loads are flagged immediately with the specific rejection reason.
02 Carrier Compliance Vetting
Checks every carrier against MC number validity, insurance currency, safety rating, and internal blacklists before any load assignment. Non-compliant carriers are blocked automatically; ops are notified with the specific compliance failure.
03 SLA Breach Detection
Monitors load progress continuously against committed delivery windows. Triggers escalation workflows the moment a breach becomes probable — giving ops time to act rather than react.
TIER 1
90% of loads
Fully automated
High-confidence decisions — rate negotiation within limits, standard check-calls, invoice generation. Zero human touch.
TIER 2
8% of loads
AI-assisted review
System drafts the response. Your dispatcher approves in one click, not minutes of analysis.
TIER 3
2% of loads
Human fallback
Complex exceptions that require judgment. Arrives with full context packaged — no digging required.
Agent 04
🎧

Call Intelligence

Transcribe & Analyze Negotiations

Transcribes, analyses, and extracts structured information from call recordings and live conversations. Goes far beyond transcription — understands intent, sentiment, information gaps, and coaching opportunities across every conversation, and feeds outcomes directly back into load records and team performance systems.
Core capabilities
  • Real-time and post-call transcription with speaker labelling
  • Sentiment and tone analysis per speaker turn
  • Commitment and information gap identification
  • Coaching signal detection across the full call library
  • Automatic load record and CRM update from call outcomes
Logistics applications
01 Shipper Requirement Extraction
Identifies missing shipment details from inbound shipper calls. Flags information gaps immediately and triggers targeted follow-up — no re-listening, no manual note-taking, no dropped details.
02 Dispute Call Analysis
Analyses payment or service dispute calls for customer sentiment, claims made, and resolution commitments. Surfaces a structured summary to the relevant team before the next interaction, so no context is lost between calls.
03 Rep Performance Coaching
Identifies patterns across rep calls — missed opportunities, unclear communication, inconsistent messaging — and surfaces targeted coaching insights to managers without requiring them to manually review recordings.
04 Customer Sentiment Trending
Tracks sentiment signals across all shipper and carrier calls over time. Identifies accounts where relationship quality is declining before it becomes a churn or dispute risk, enabling proactive account management.
CALL INTELLIGENCE — LIVE
Recording #4471 · Apex Freight
DISPATCHER: Can you confirm you'll have the truck in Chicago by Thursday?
CARRIER: Yes, we can do Thursday morning, around 8am.
AGENT: Commitment detected — ETA Thursday 08:00. Logging now.
DISPATCHER: What about the rate, can you do $2,100?
⚡ AGENT: Counter-offer detected. Drafting response.
87
SENTIMENT
2
GAPS FLAGGED
3
COMMITMENTS
Agent 05
📞

Voice Agent

Autonomous Carrier Outreach

AI-powered conversational voice agent that conducts inbound and outbound phone calls with natural speech, real-time comprehension, and dynamic response generation. Handles multi-turn conversations, objections, and follow-up questions without scripts. Calls multiple lines simultaneously and operates continuously, covering every time zone and after-hours window.
Core capabilities
  • Simultaneous multi-line outbound calling — not sequential
  • Inbound call answering with full load and account context
  • Dynamic conversation flow — adapts in real time, no rigid scripts
  • Objection handling and contextual counter-questioning
  • Warm handoff to human agents with live context summary
  • Post-call outcome logging and follow-up auto-scheduling
Logistics applications
01 Carrier Sourcing Calls
Calls multiple carriers simultaneously to confirm load details, quote rates, and secure availability. Handles objections and counters on price in real time — closing bookings without a dispatcher making a single call.
02 Driver ETA & Status Check-In
Proactively contacts drivers for ETA updates when GPS goes dark or schedule deviation is detected. Logs driver responses and triggers the appropriate ops workflow based on what it hears.
03 Shipper Requirement Intake
Handles inbound shipper calls to collect shipment requirements conversationally. Confirms all details before ending the call — no hold times, no forms, no portal logins required.
04 Payment Follow-Up Calls
Calls overdue accounts, references the specific invoice and load, confirms delivery was received, and captures a verbal payment commitment with a date — then schedules automatic follow-up if payment does not arrive on time.
05 Appointment Rescheduling
Calls facilities to confirm, reschedule, or negotiate pickup and delivery appointment windows when loads are running behind schedule, keeping the supply chain moving without dispatcher involvement.
📞 SIMULTANEOUS OUTREACH
6 lines open
Swift TransRinging
Apex FreightQueued
BlueLine LogQueued
NorthStar
Live Call
Agent 06
🔭
Operations Coordinator Agent
Monitor every load. Detect every risk. Act before it escalates.
Real-time load monitoring engine that aggregates GPS, ETA, dwell time, weather, traffic, and driver communication signals to maintain a live risk picture across all in-transit loads simultaneously. Detects anomalies, scores exception severity, and triggers the correct response automatically — human escalation arrives with full context already packaged.
Core capabilities
  • Live GPS and ETA aggregation across all active loads
  • Multi-signal exception detection: dwell, deviation, silence, speed drop
  • Risk severity scoring — Low / Medium / High — per load
  • Auto-escalation with structured context summary for ops teams
  • Proactive, calibrated customer communication at key milestones
  • Historical exception pattern learning for early warning improvement
Logistics applications
01 No-Movement & Breakdown Detection
Flags loads with no GPS movement beyond configurable thresholds. Differentiates planned rest stops from potential breakdowns using dwell history, location context, and carrier communication status — minimising false alerts while catching real issues early.
02 ETA Drift Alerting
Projects delivery ETA continuously using live speed, traffic, and route data. Alerts ops and auto-notifies customers the moment ETA drift crosses the SLA threshold — before the appointment window is missed.
03 Route Deviation Monitoring
Detects when loads leave the planned route corridor. Assesses ETA and compliance impact immediately; prompts driver contact and logs the deviation for carrier performance records.
04 Proactive Customer Status Updates
Sends automated, context-aware shipment updates to customers at key milestones — pickup confirmation, in-transit, approaching delivery, delivered — calibrated by customer tier and communication preference.
05 Missed Pickup Alerting
Detects when a carrier has not reached the pickup location by the appointment window and triggers an immediate ops alert with suggested recovery actions — before the window is lost.
⚠️ EXCEPTION MONITOR
23:57:01
10:42 — ETA Drift
Projected 2hrs late. Auto check-call initiated.
09:15 — GPS Silence
No ping 4h. Driver reached via voicebot.
08:30 — Resolved
Driver confirmed ETA. System auto-updated.
Agent 07
📈
Executive Intelligence Agent
Company-wide visibility. Decisions backed by data, not instinct.
Continuously synthesises operational, financial, and performance data across the full business to surface the metrics, trends, and anomalies that matter most to leadership. Moves beyond dashboards — delivers proactive insight narratives, exception alerts, and forward-looking signals that enable confident C-suite decision making without requiring manual data assembly.
Core capabilities
  • Continuous cross-functional data synthesis across ops, finance, and sales
  • Automated executive narrative generation — weekly and on-demand
  • Leading indicator identification and trend forecasting
  • Anomaly detection with root cause attribution
  • Drill-down from summary KPI to transaction-level detail
  • Benchmarking against historical performance and targets
Logistics applications
01 CEO: Business Performance Narrative
Delivers a weekly synthesised view of business health — revenue, load volume, margin trends, customer wins and losses, and operational efficiency — as a readable narrative with the key decisions it implies, not just a set of charts to interpret.
02 CFO: Revenue & Cash Flow Intelligence
Tracks billing lag, payment ageing, margin by lane and customer, and cash flow forecast against plan. Flags emerging pressure points — customers paying late, lanes compressing margin, revenue concentration risk — before they become material issues.
03 COO: Operational Efficiency Dashboard
Monitors load throughput, exception rates, carrier performance, SLA compliance, and dispatcher productivity across the operation. Identifies the specific lanes, carriers, and facility relationships generating disproportionate operational cost and risk.
04 CRO: Sales Pipeline & Customer Health
Tracks lead conversion, shipper onboarding velocity, customer load volume trends, and account health signals. Surfaces customers at churn risk and lanes with growth potential, enabling targeted commercial action.
05 CTO / CISO: Platform & Data Integrity
Monitors system integration health, data quality across connected platforms, agent decision accuracy, and escalation rates. Provides an operational view of where automation is working and where configuration or data quality needs attention.
EXECUTIVE INTELLIGENCE — LIVE
Updated every 60s
Revenue MTD
$1.24M
↑ 12.4% vs last month
Active Loads
139
↑ 8 from yesterday
SLA Compliance
97.2%
↑ 0.4pts this week
Exception Rate
3.4%
↓ 0.6pts — improving

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