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eCommerce Transformation Powers 80% Revenue Growth for Global Mobility Solutions Provider

A man seated on a folding mobility scooter outside a house

Industry

Logistics & Supply Chain

Overview

The company is a top provider of personal transportation solutions, including wheelchairs, scooters, and rollators, available for rent or purchase at over 2,500 locations across North America and Europe, with a strong presence in airports, seaports, and travel hubs.

Challenge

Operating across so many regions and channels had outgrown the company's existing systems. Key challenges included:

  • Navigating multiple regions with varying pricing, taxes, and rental models
  • Insufficient support for equipment rentals at airport locations
  • Disconnected systems hindering CRM, ERP, and order visibility
  • Inability to execute location-specific campaigns and micro-stores
  • Lack of a unified customer login across domains and regions
  • Challenges maintaining a single product catalog across stores
  • Manual internal processes slowing order fulfillment and customer service

The Solution

Sigma Solve built a multi-store nopCommerce platform with a shared database and centralized catalog, tailored to the company's region-specific pricing and rental needs.

Key initiatives included:

  • Multi-Store Architecture - Built a nopCommerce setup with a shared database and centralized product catalog.
  • Region-Specific Pricing - Supported pricing, rentals, and availability across the US, Canada, and Europe.
  • Responsive UI/UX - Delivered custom themes, wireframes, and navigation across stores.
  • CRM Integration - Integrated HubSpot CRM for customer service, engagement, and visibility.
  • Rental and Financing Options - Enabled equipment rentals and financing through secure third-party integrations.
  • Single Sign-On - Delivered SSO across all regional stores.
  • Micro-Stores - Enabled targeted marketing campaigns through location-specific micro-stores.
  • Delivery Management - Integrated scheduling and tracking for deliveries.
  • Enhanced Checkout - Improved checkout for reorders, replacements, and billing flexibility.
  • Robust CMS - Delivered content management capabilities across the platform.
  • Secure Payment Gateways - Supported online rentals and purchases with secure payment processing.

Outcome

The multi-store commerce transformation gave the company a unified, scalable platform across every region it serves, driving sharp gains in revenue, order fulfillment speed, and platform reliability, while reducing customer complaints and churn.