eCommerce Transformation Powers 80% Revenue Growth for Global Mobility Solutions Provider
Customer Background
The client is a top-notch provider of personal transportation solutions, catering to customers in North America and Europe. They specialize in offering wheelchairs, scooters, and rollators for both rent and purchase, available at over 2,500 locations. With a solid presence in airports, seaports, and travel hubs, the company is dedicated to providing accessible mobility solutions that prioritize speed, reliability, and convenience.
Industry
The Challenges
As the business expanded into new regions, its digital commerce infrastructure found it hard to keep up with the growing operational complexity and rising customer expectations. The need was evident: a scalable, centralized eCommerce solution that could handle rentals, sales, personalization, and seamless integrations and ensure a smooth user experience.
Key challenges included:
- Navigating multiple regions with varying pricing, taxes, and rental models
- Insufficient support for equipment rentals at airport locations
- Disconnected systems that hindered CRM, ERP, and order visibility
- Inability to execute location-specific campaigns and micro-stores
- Lack of a unified customer login across different domains and regions
- Challenges in maintaining a single product catalog across various stores
- Manual internal processes that slowed down order fulfillment and customer service
The Solutions
Sigma Solve crafted and rolled out a multi-store eCommerce ecosystem using nopCommerce, designed to support global operations while providing a personalized customer experience. Here are some key highlights of the solution:
- Developed a multi-store nopCommerce setup with a shared database and a centralized product catalog
- Facilitated region-specific pricing, rentals, and availability across the US, Canada, and Europe
- Crafted a responsive and user-friendly UI/UX with custom themes, wireframes, and navigation flows
- Integrated HubSpot CRM to enhance customer service, engagement, and visibility
- Enabled equipment rentals and financing options through secure third-party integrations
- Implemented single sign-on (SSO) across all regional stores for a seamless customer experience
- Created micro-stores to support targeted marketing campaigns
- Integrated delivery management for scheduling and tracking equipment deliveries
- Enhanced checkout processes for reorders, replacements, and billing flexibility
- Developed a robust CMS to simplify content management across all stores
- Deployed secure payment gateways to facilitate online rentals and purchases
The Outcomes
The new digital platform revolutionized both customer experience and internal operations, paving the way for faster growth and smoother scalability. By modernizing its eCommerce ecosystem with a scalable, multi-store architecture, the company transformed digital commerce into a powerful growth engine. Sigma Solve played a key role in unifying global operations, personalizing regional experiences, and delivering mobility solutions more quickly, that created tangible business value and long-term scalability.
The outcomes included:
80%+ increase in revenue, driven by equipment rentals, financing options, and an improved user experience
35–45% growth in rental order volume across airport and regional locations
30% reduction in customer complaints due to smoother ordering, tracking, and self-service workflows
25% faster order fulfillment cycles enabled by centralized data and automated processes
40% improvement in platform uptime and performance across multi-region stores
20–25% decrease in customer churn and cancellations through unified login and intuitive account management
Higher repeat purchases, with marketing automation
Client Testimonial
