US-Based Auto Logistics Provider Improved Dispatch Efficiency by 60% with a Custom Solution
Customer Background
A US-based vehicle transportation and auto logistics provider specializes in nationwide shipping of personal, commercial, luxury, and fleet vehicles. The company delivers end-to-end vehicle transport services across the United States, enabling customers to request quotes, schedule pickups, and coordinate deliveries through dedicated account managers.
The business operates on a service-driven model that emphasizes personalized customer support, vetted carrier networks, and reliable delivery timelines. As order volumes increased and customer expectations for transparency grew, the company required a modern logistics platform to simplify complex transportation workflows, improve real-time visibility, and scale operations efficiently without compromising service quality.
Industry
Challenges
The organization faced operational inefficiencies driven by manual processes, limited visibility, and disconnected workflows across logistics operations.
- Heavy reliance on spreadsheets, emails, and phone calls to manage vehicle shipment orders increased administrative overhead.
- Limited real-time visibility into order status, carrier assignments, and vehicle movement delayed issue resolution.
- Inefficient coordination between dispatchers, drivers, and operations teams slowed order processing.
- Tracking key lifecycle milestones, (like pickup, transit, delivery, and proof of delivery) was time-consuming and error-prone.
- Lack of centralized reporting made performance analysis and decision-making difficult.
- Scaling operations became increasingly challenging as shipment volumes grew, leading to delays and higher operational costs.
The Solution
Sigma Solve implemented a customized CRM + Transportation Management System (TMS) purpose-built for auto logistics operations.
- Delivered a centralized order management platform to create, track, and manage vehicle shipments end-to-end.
- Automated workflows for order creation, dispatching, status updates, and delivery confirmation.
- Enabled real-time visibility into load status, driver assignments, and vehicle movement across the network.
- Built role-based dashboards for operations teams, dispatchers, and management to improve coordination and accountability.
- Implemented integrated reporting and analytics to track KPIs, turnaround times, and operational performance.
- Designed a scalable, cloud-ready architecture capable of supporting growing shipment volumes without added manual effort.
The Outcome
The modernized CRM + TMS platform transformed logistics operations, delivering greater efficiency, visibility, and scalability.
Operational teams reduced manual effort and improved coordination, enabling faster dispatching and proactive customer communication. Dispatchers gained real-time insights into shipment status, allowing them to resolve issues quickly and improve delivery execution. Leadership gained centralized reporting to support data-driven decisions and long-term growth planning.
Manual data entry and administrative effort reduced by ~30–40%.
Order processing and dispatch turnaround time improved by ~50–60%.
Dispatcher productivity increased by ~20–25% through automation and centralized workflows.
Operational visibility improved significantly, enabling faster issue resolution and improved customer updates.
The platform established a scalable foundation to support increasing shipment volumes without proportional cost increases.
Client Testimonial
