Salesforce is a powerful system that can help businesses grow and manage their sales operations. It can be tricky to set up and customize without the right expertise though.
That’s where an outside firm comes in. They can help you get your Salesforce system up and running quickly and effectively. You’ll then soon start reaping the benefits of this valuable tool.
In this blog post, we take a look at why you should consider hiring an external Salesforce consultant. Before we do though, let’s take a look at exactly what Salesforce is and its benefits.
What is Salesforce
Salesforce is a cloud-based customer relationship management (CRM) platform. It enables organizations to manage their customer data, sales, and marketing efforts in a single system. Salesforce also provides a comprehensive set of tools for customizing and extending the platform. This all helps to meet specific business needs.
Since being founded in 1999, it has become one of the most popular CRM solutions on the market.
What are the benefits of using Salesforce?
Salesforce provides a number of benefits for organizations, including:
Increased Customer Engagement
The platform enables organizations to better engage with their customers. It does this by providing a 360-degree view of the customer data. Additionally, Salesforce provides tools for creating targeted marketing campaigns and measuring customer engagement.
Improved Sales Performance
Salesforce helps organizations increase sales productivity and close more deals. How? By providing a centralized system for managing sales data, tracking leads, and organizing sales tasks. Additionally, the platform offers features such as Opportunity Management and Lead Scoring. Both of these help sales teams convert more leads into customers.
Enhanced Customer Support
The platform streamlines customer support operations. It does this by providing a centralized system for managing customer data, tracking support cases, and providing self-service options. Additionally, Salesforce offers features such as Service Cloud Einstein and Live Agent. Both of these help organizations provide faster and more efficient customer support.
Now that we covered what Salesforce is, let’s take a look at some of the reasons why you should hire an outside firm to help develop your Salesforce System.
Hiring an outside firm to develop your Salesforce system
When it comes to developing your Salesforce system, there is a lot to consider. You’ll need to integrate third-party tools, build APIs, maintain a high level of software code, automate workflows, and consider security, and performance.
This can be quite intricate and so it’s recommended that you call in the experts. Here are a few reasons why.
You’ll get the system set up faster
When you hire an outside firm to help develop your Salesforce system, they’ll be able to get the system up and running much faster. This is because they have the expertise and experience needed to quickly identify and resolve any issues that may arise.
Using internal resources can make things complicated and time-consuming. Rather opt for calling in the professionals here who will get the job done faster and get it done correctly the first time.
You can focus on running your business
Developing a Salesforce system takes time, energy, and resources. If you try to do it yourself, you’ll likely have to divert some of your attention away from running your business.
Hiring an outside firm will allow you to focus on what you’re good at – running your business – while they take care of developing and customizing your Salesforce system.
They can help you save money in the long run
Investing in a good quality Salesforce system now will save you money down the line. A well-developed system will be more efficient and easier to use, meaning that your employees will be able to work more efficiently and waste less time trying to figure things out.
It’s also worth noting that a good Salesforce system will be more scalable, so as your business grows, the system can grow with you. This is in contrast to an inferior system which will quickly become outdated and need to be replaced – costing you even more money.
They have the expertise and experience
When it comes to something as important as developing your Salesforce system, you want to make sure that it’s done right. Hiring an outside firm gives you access to a team of experts who have the knowledge and experience needed to get the job done correctly.
Additionally, because they’ve worked on similar projects before, they’ll be able to identify potential problems and find solutions quickly. This means that your project is less likely to run into delays or problems.
Working with an outside firm also gives you peace of mind knowing that you have a team of experts to rely on should any issues arise.
They can offer impartial advice
When you work with an outside firm, you’ll have access to impartial advice. This is because they’re not biased towards any particular solution or outcome – their only goal is to help you develop the best possible Salesforce system for your business.
Internal teams, on the other hand, may be more likely to make decisions based on personal preferences or what they think is best for the company – rather than what’s best for developing your Salesforce system. An outside firm will be able to provide you with an objective perspective and ensure that your system is developed in the most efficient and effective way possible.
Your business will avoid the most common pitfalls
When you hire an outside firm to develop your Salesforce system, they’ll be able to help you avoid the most common pitfalls. This is because they’ve likely seen and dealt with these problems before
Some of the most common mistakes made when developing a Salesforce system include not considering scalability, not integrating third-party tools, and not taking the time to properly test the system.
Develop your Salesforce System with Sigma Solve
If you would like to set your business up for success by developing an effective Salesforce system, then look no further than Sigma Solve. With over 15 years of industry experience, we know exactly how to optimize Salesforce for any business.
If you would like to find out how we can help your business grow and be more efficient, call us at 678-926-9725. You can also find out more about how we use Salesforce to set the business up for success here.